Effective: 11/13/2024

Introduction:

     We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store and protect the personal information you provide to us through our website and while using our bookkeeping services (collectively, the “Services”). By using our website or Services, you agree to the terms of this Privacy Policy.

     We want to make it clear that we do not share, sell, rent or trade your personal or business information to anyone under any circumstances, except as outlined in this Privacy Policy or as required by law.

1. Information We Collect

We collect the following types of information when you use our website or Services:

A. Personal Information You Provide to Us

When you interact with us, we may collect personal information that you provide directly, including:

• Contact Information: Name, email address, phone number, and other contact details.
• Business Information: Business name, type, financial data, accounting records, and any other details necessary for providing bookkeeping services.
• Payment Information: Credit card details, billing address, and transaction history, when applicable, for processing payments.
• Communication: Any information you provide when communicating with us, including customer service inquiries, feedback, or support requests.

B. Information We Collect Automatically

When you visit our website, we may collect certain technical information automatically, including:

• Log Data: Information about your IP address, browser type, device type, referring/exit pages, and other technical details that help us understand how visitors use our site.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your website experience, analyze traffic, and improve the functionality of our site. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To perform bookkeeping services that you have requested.
• To Communicate: To respond to your inquiries, send transactional communications (such as financial reports, invoices or service updates), and notify you of any changes to our Services.
• To Improve Our Website: To analyze how our website is used and make improvements to enhance the user experience.
• To Comply with Legal Obligations: To fulfill legal, regulatory, or accounting requirements. 

3. We Do Not Share Your Information

     At TruLedger Bookkeeping LLC, we respect your privacy and the confidentiality of your business information. We do not share, sell, rent, or trade your personal or business information with any third parties for marketing or any other purposes, except as expressly outlined in this Privacy Policy or as required by law.

We may share your personal information only in the following situations:

• Service Providers: We may share your information with trusted third-party vendors or service providers who help us run our business and provide services to you (e.g., payment processor, accounting software service provider, website hosting provider). These third parties are contractually obligated to protect all of your information just as we are, and may only use it to perform the contracted services for which they are engaged.
• Legal Requirements: We may disclose your information to comply with applicable State, Federal and Local laws, legal processes, or governmental requests (e.g., subpoenas, court orders, tax filings).
• Business Transfers: If our business is sold, merged, or otherwise transferred to another company, your personal and business information may be transferred as part of that transaction. In such cases, we will ensure that your privacy rights are respected and that the new entity honors this Privacy Policy.

4. Data Security

     We take the security of your personal and business information seriously. We implement reasonable administrative, technical, and physical safeguards to protect the information you provide. We use only secure means of electronic email communications. We use Protonmail Business as our email service provider. All email correspondence, with all of our clients data, are transmitted only through this means.

5. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal information we hold about you and to correct any inaccuracies.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements (such as tax records).
• Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can opt out by clicking the “unsubscribe” link in any promotional email or by contacting us directly.

To exercise any of these rights, please contact us at gcarpenter@truledgerbookkeeping.com or 770-891-4645.

6. Cookies and Tracking Technologies

     We use cookies and similar technologies to improve your experience on our website, track website activity, and understand how our site is being used. Cookies are small text files stored on your device that help us remember preferences and optimize our website functionality.

You can control cookie settings through your browser. Please note that disabling cookies may affect your ability to use some features of our website.

7. Third-Party Links

     Our website may contain links to third-party websites (e.g., Intuit QuickBooks, Hostinger Web Hosting). Please be aware that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

8. Children’s Privacy

     Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information immediately.

9. Changes to This Privacy Policy

     We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

TruLedger Bookkeeping, LLC
12455 Whiteside Rd., Palmetto, GA 30268
Email: gcarpenter@truledgerbookkeeping.com
Phone: 770-891-4645